If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. Yes. According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Here's clarification on the most common questions. To learn more about the process, check out this step-by-step how-to guide. Due to inactivity, your session has expired. The reason verizon responds in private messages is because they are discussing specific account details. Thanks to all authors for creating a page that has been read 483,948 times. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans. Spent over an hour tonight (again) trying to work this out. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. Step 2: Send us your old phone After you receive your new phone, turn in your old device. Hello! If you use your own shipping materials, you must securely pack and label each device in its own package. Have a phone you love? First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Nothing moves as fast as technology: Todays high tech is old news tomorrow. Your Device ID and IMEI are listed under the Device Information section. You are in the best place to get this corrected. Scan this QR code to download the app now. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. To create this article, 41 people, some anonymous, worked to edit and improve it over time. I called and they said not to worry, the $33 per month will start being applied next bill. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. wikiHow is where trusted research and expert knowledge come together. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Note: Verizon is committed to keeping e-waste out of landfills. Have a phone you love? By signing up you are agreeing to receive emails according to our privacy policy. your phone, and receive cash. How do I contact Verizon and make them do what I want them to do? As a consumer myself, I know it's vital to get the proper promotions that are promised. They'll pack and ship your device. If your mobile device has no trade-in value, you can recycle it. Read about our Citizen Verizon social responsibility policies. Dial 1-800-922-0204 from your home telephone only. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. You may want to make these calls when you can sit, take notes and wait on hold. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. Verizon will pay for shipping to return the trade-in. If you've already shipped your device, it cannot be returned. This article has been viewed 483,948 times. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Get up to $500 when you. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. The iPhone 13, 13 Pro . Bring your device and UPS QR code to a UPS drop-off location. This happens for a variety of reasons. Here's how to find your device ID. Enjoy! Answer a few short questions about the condition of your device to learn the estimated trade-in value. I can understand where your concern is coming from regarding the difference in value. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. Continue with your trade-in by choosing a payout method and your trade-in return method. My Verizon Trade in problems! I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. I upgraded to the iPhone 13 pro and traded in by iPhone XR. You may get connected to management as you are running into a meeting or dropping the call. Check your spam folders because we send all notifications about your trade-in to the email address you provided. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Trust me, don't waste another second with the customer service agents. Have any lingering questions? Use your submission ID or the email address that you used when you first made your trade-in request. No trade-in value will be provided for these items, and they won't be returned. Please sign in again to continue. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. SO I'm confident there's a huge under-reporting bias going on here. We're looking forward to working with you! Find out the trade-in value of. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. When it comes to trade-in values, this is where Verizon falls short. In fact, contacting the FCC may help fellow and future Verizon customers avoid a similar fate of endless aggravation. Press 1 for English, and press 2 to speak with a rep. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Please send us a Private Message for additional assistance. Delivered within 2 weeks of receiving your device. Did anyone actually get their credit?? If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Follow the steps below to get an estimated value for your device. The reps on the phone couldn't figure this issue out. We understand that you are experiencing an issue with your services. The other day, I noticed, they appraised my phone for $142. Finally, they instructed me a way to request a mailing label that I needed to print myself. "Warning: Don't Use Trade-In Program" VZW up to no good. Remember my username. He was going to work on it and get back with me in 2 weeks. You must be signed in to access this part of the community. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. We understand that you are experiencing an issue with your services. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. * Choose which devices you'd like to trade in. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. You should not use this feature on public computers. If youd like, you can apply it toward your bill, or save it for a future purchase. Even if your devices have no value, we can recycle them responsibly for you, for free. Add, manage, and cancel all your subscriptions in one place. Then, if signed into My Verizon, youll receive a credit on your account. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. I expect my last two bills to be paid for my time and trouble. I've been dealing with the same issue since December 2021. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. Don't ship the charger, SD card, SIM card or other accessories with your device. Im supposed to check back in 24 hours. Try being overly polite and thankful. *Store drop-off and UPS options aren't available in all situations. Return your trade-in device with the battery in place. *Store drop-off and UPS options aren't available in all situations. New comments cannot be posted and votes cannot be cast. Visit our Trade-In Tracker. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). The FCC form is quick and easy and could really help others facing similar frustrations. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Get up to $500 when you. Refer to Trade in your mobile device FAQs and video for more trade-in information. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. Why it was never clearly explained to the customer by all reps she chatted with? For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. 2 Be prepared. What the hell is going on? I've never owned a S5 and definitely sent a S9. I feel your pain. You can check the status of your trade-in submission online at any time. Applied to your Verizon mobile account within 1-2 bill cycles. What the hell is going on? Extend your session by clicking OK below. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. You need the device ID to do a trade in. We are here to help! New comments cannot be posted and votes cannot be cast. I have spent hours on the phone and chat trying to solve problem, to no avail. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. Use our. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. * You can also use your credit toward a. Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. Excludes Verizon Prepaid plans. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. We want the trade-in process to be smooth and easy! Final payout can vary depending on what shape the phone is in. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Have a phone you love? $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23.
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