i90#?WHB CH 7:+ 6YgY]BPU8q-HG-b%+aK`y=DUFB%2)x$T'oSz+! The application fee for a New Private Hire Driver licence is 64.00 for a 1 year licence or 120.00 for a 3 year licence and must be paid electronically as part of this application process. NOTE: Please do not edit the subject line when replying to this email. which may be legally privileged and/or subject to the provisions of She then more than doubled the price for the uninsured journey. Prof Rod Thomson, Shropshire Council's director of public health, said the authority was "concerned that public safety is being threatened and environmental aspirations diluted in cases where drivers and vehicle proprietors 'shop around' to be licensed by local authorities that demand lower standards and then exclusively or predominantly work in an area or areas where standards are higher and licences more difficult to obtain". ( %PDF-1.7 Contact us if you think it should be reopened. has misdirected this e-mail; you must not use, disclose, copy, print or NOTE: Please do not edit the subject line when replying to this email. ( The service also undergoes audit each year. Ebrahim Suleman, former chairman of West Midlands Private Hire Drivers Association, said "99.9% of drivers" were honest and hard working but a minority used loopholes to get a licence. Read about our approach to external linking. The service has never failed an audit. Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. <> xUMo0#HMH,mQ-Uki66>X{o<3n|uYK6+m City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. Wolverhampton Council, ( A new report to Walsalls director of public health has outlined concerns over dwindling application numbers. ( Deputy chief reporter at the Express & Star. Freedom of Information Act 2000 The city has taken on new staff in a bid to cope with demand, documents say. His comments follow reports last year that councillors in the West Midlands had criticised The City of Wolverhampton Council for operating a "more lenient" licensing system for private hire. 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? P(j _JZm(AI OJ)i(QEZJZ %zQ@-% QI@PIKE %Q@ QKE %Q@Q@IE QE Rw(A((((((((((((EPEPER9(4sKI !PEPIKE %- QE Q@(AEP ( ( ( ( ( J ( QZ((G4 !h % QE @sG4 QKI@4sG=> GKu H( EJ)i(RQ@Q@y KE( ()(C It is a criminal offence for people on barred lists to apply to work in a regulated activity and offenders are reported to the police. We couldnt load the mail server logs for this message. The licensing authority has been made aware of complaints against drivers via police, other councils and by passengers themselves. [1][Wolverhampton City Council request email] Police were informed in all cases, it said. A total of 927 drivers were said to be waiting for a hearing to determine their application. which may be legally privileged and/or subject to the provisions of Email:licensing@sstaffs.gov.ukTelephone: (01902) 696000, Sign up to receive news and updates from South Staffordshire Council. Consumer guides, newsletters, surveys and more! Contact details. Subscribe to our newsletter to get the day's top stories sent directly to you. What action has been taken by Wolverhampton council? list by name and contact details of private hire vehicle operators licensed to/by Wolverhampton council 2020 If you have a complaint about a driver, vehicle proprietor or operator, you can provide information at Taxi Complaints or call our dedicated complaints line 01902 55 TAXI. endobj Change of Address. In some case, a fee may be payable. is a registered charity in England and Wales (1076346) 1 0 obj u6`QK@E%E%/z( (Q@RPKE QIKHOQL(QKI@J^h endobj It just seems like the budget line comes first above everything.. (ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 Wolverhampton Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Your donations keep this site and others like it running. Instead, theyre full of the info you need to get things sorted. ( Video, The secret mine that hid the Nazis' stolen treasure, the government said it was tightening taxi safety guidelines, increased the number of licences it issues, sign up for local news updates direct to your phone, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Disney faces countersuit in feud with Florida, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month. <> The authority said it dealt with complaints robustly, with all safeguarding issues dealt with within a day "regardless of where the driver is in the country". You are now required to show photoID when voting at a polling station at the elections on May 4th. 6 0 obj (IKFh I@Q@ E- QE QE QE QE QE QE QE QE QE QE QE RR ( ( ) sG4sH999999( ()i)h( (QE TheFreedom of Information Act 2000may restrict the release of some or Download Where a matching record is found, information is requested from the licensing authority and a licence will not be granted until this information is considered. J((h L thompson made this Freedom of Information request to Wolverhampton City Council South Staffordshire Council is handing over taxi and private hire licensing functions to Wolverhampton Council (CWC). Your donations keep this site and others like it running. Wolverhampton Council Governance requested for any other reason together with the reason(s) why and details 9h *99CKE %@ Z ( AQ@E4 Q9j QF J QJ QT ( ZCKE EP RRQE QI@ERQE Q@RSQE!R (RR}iMHJ^hhsG4sG4 sAz(`QK@ ER ( ) QE QE QE QE QE QE QE QE( [JQIJ> h J(QK) )?% -J (KI@Q@- QKI@Q@Q@Q@%- QE EPQKI@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@ E-% (()9G4QH99hh hhhJZ J)h( (QE(QE The customer was charged 15 for a trip to Russells Hall Hospital from her home in Dudley, which is typically priced at 7. Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. Did this woman die because her genitals were cut? Wolverhampton Council hands out 15,000 taxi licences in one year to drivers across UK By Peter Madeley Wolverhampton Transport Published: Jan 10, 2020 Comments Wolverhampton Council. Customer Engagement Officer Simple! These guidelines have been consulted on with the industry, police, courts and all other councils. (Q@QH((((((((aEP2Sk`(= endstream Write to our Complaints Manager, City of Wolverhampton Council, Civic Centre, St Peter's Square, Wolverhampton, WV1 1RL Ask a friend, a relative, advocate or anyone to contact us your behalf Make sure you give us as much information as possible. services through our wholly owned subsidiary u&?JC endobj The standard of behaviour and level of trust expected should be demonstrated in the conduct of those licensed at all times. uKIJ( (C %Z %( _(4 PR@%PK ( Wolverhampton City Council Taxi Licensing. request. 2000andwe aim to senda response by4 December 2019. VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. NihsG4sG499 99 99 J)y JZ)( (QE have been taken to ensure that no viruses are present. Download (( ) ( ( L9@sG4s@4sG4s@4sG4s@sKG4( ((((aEP0(QE( ( (`QE ( except where the sender specifically states these to be the views ( City of Wolverhampton Council takes taxi licensing seriously. This includes when drivers are operating outside of Wolverhampton, where drivers are expected to co-operate with reasonable requests from compliance staff authorised in other areas. ( ( ( privacy legislation. It has granted 35,035 private hire licences since 2017, pumping 8.7m into the authoritys coffers. ofWolverhampton Council . <> ?$;@>~T&qM+lT?zgi-]rlR%I*ndshgU / and if anyexemptionsapplyto some or all ofthe information then we . Enquiries are made with those authorities and any previous complaints considered with the Councils Guidelines. the author immediately by replying to this email. Public safety is paramount and we are constantly working to improve our processes to protect people. The Council also considers whether the complaints against the driver necessitate consideration by the Disclosure and Barring Service for the former driver to be added to the children and/or vulnerable adults barred lists. But it added: "We are currently developing a referral mechanism that would inform, in writing, all the relevant safeguarding, policing and licensing authorities in an area when we take action in relation to a driver licensed by us, but operating in their area.". DearL Thompson The Council's main objective regarding taxi and private hire licensing are: If you are looking for further information about the requirements, please follow the link toWolverhampton City Council Taxi Licensing. ^PER`QE EP Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. It licences drivers from around the UK including Scotland, Manchester and Nottingham. privacy legislation. ( In response to your request, please see attached our response to your . Donate and support our work. It is only after these checks have been satisfied that an applicant can become a licensed driver. Did this woman die because her genitals were cut? Help us protect your right to hold public authorities to account. ^hibQE( ZJ(EPEPER ( ( ( ( ( ( (QE( E6) E:hwAKKAIKI@Q@IE QE R(4 J )hi( (i( It is intended solely for the addressee. 5 0 obj Six of the drivers in the CSE reports had their licences taken from them but the seventh complaint was not upheld. Council's taxi licensing change aims to save money. Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019, Information request Theres no jargon in our rights guides. The court heard that Ayub frequently carried the passenger without their journeys being pre-booked through a licensed private hire vehicle operator which is illegal and contrary to Section 45 of the Town Police Clauses Act 1847. ( stream Where complaints are made, the Council has a key performance indicator (KPI) for all complaints involving safeguarding concerns to be investigated within one day. City of Wolverhampton Council licensed Hackney Carriages and Private Hire . You may change your settings at any time or accept the default settings. City of Wolverhampton Council licensed Hackney Carriages and Private Hire Vehicles are referred to collectively as 'taxis' in this policy. of how you may appeal (if appropriate). Follow BBC West Midlands on Facebook, on Twitter, and sign up for local news updates direct to your phone. It will see eligible drivers receive a one-off payment of. Read about our approach to external linking. Contact us if you think it should be reopened. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. It should be noted that there is no provision in legislation to refuse to consider an application from an individual who lives outside of Wolverhampton. To apply/renew your driver or vehicle licence follow the links below. Resolver is free. We willcarry outan assessment Are you the owner of any commercial copyright on this page? The purpose of the witness statement is to provide written evidence to support a complaint that will, if necessary, be used as evidence in court. Some drivers may have taken on related work as delivery drivers, the report added. If you need to make a complaint about a driver or a vehicle, . Our reference: 1386425, Response all information to be supplied.pdf, 96K We also undertake Compliance Operations throughout the year, including Friday and Saturday nights to ensure safety for visitors to the night-time economy. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Wolverhampton Council has cornered the market, but you have to question whether it is right that a driver can get a licence there but ply their trade hundreds of miles away, he said. We use the DBS Update Service to check drivers DBS certificates every day of the week. ( C " A total of 170 taxis were inspected by our dedicated Roads Policing Unit, in line with COVID and road safety regulations. Explore in 3D: The dazzling crown that makes a king. DearL Thompson Further information about the vehicles and drivers licensed for South Staffordshire are available on ourInformation for Passengers page. The vehicle proprietor must be registered with the Information Commissioner's But only a small fraction of the new licence holders are operating in the city, with some drivers working hundreds of miles away in Scotland. City of Wolverhampton Council takes taxi licensing seriously. endobj ( It's quick, easy and (best of all) it's free. SocietyWorks Ltd (QA!EPEPEPES ) QE QE Is climate change killing Australian wine? Councillor Philip Page, chairman of the councils regulatory committee, said: We take public safety very seriously at Wolverhampton. You can be certain that youre talking to the right person at the right time. The council report also stated its licensing team prioritised drivers in its own area and had taken on 20 extra staff in the last year to deal with the volume of applications, with plans to appoint more. Established taxi drivers in Wolverhampton have previously protested over what they said was a fall in standards since the Deregulation Act was introduced. Please provide as much information as possible to help our Licensing Compliance team investigate your complaint. <> A site to help anyone submit a Freedom of Information request. Before becoming a driver, there are several requirements that must be met. (E 4.h i)h(@ E QF( jZ;PEhRCRhZ%4 Whilst people apply to Wolverhampton from all over the country, we conduct compliance operations all over the country. JZ(99(J ( ( ( ( ( ( ( ( ( ( ((EPEPER(96 ZLP J;i Pi(KBR :J((ZJ(RRQE QE Q@ )))hEPEPRI@Rs@)ii(z endobj $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? The Local Democracy Reporting Service said that since the change in the law, Wolverhampton had invested heavily in its digital licensing service, reducing processing time and cost. Meanwhile Walsall Council received just 48 new applications for licences last year, when it had a total of 1,129 private hire drivers registered. )((((QE( ( ( ( ( ( ))h9G4:9 4wE/4 sIJ ( Resolver is a totally free service that you can use to complain effectively. A Ministry of Transport (MOT) certificate dated no more than 10 days prior to the application date must also be provided. This email has been scanned for all viruses and all reasonable precautions (Q@(((ER ( (( );R QG4s@4Q4 3G4PRSi PE%EPG4Q Please check with your phone provider if you are unsure about how much a call will cost. The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. In May 2017, the chair of Wolverhampton's licensing committee, Alan Bolshaw, wrote to Sajid Javid, who was then Communities and Local Government Secretary, urging him to create a national database of drivers so that adequate background checks could be carried out, even suggesting the council fund it. Has the incident been reported to the police. proceeding with your request. "In terms of my experience working on the front line and from working in some cases, there are some drivers that are predatory. (Q@QH( We take passengers safety and wellbeing seriously. If you need to make a complaint about a driver or a vehicle, please visit thecomplaints page. Any views expressed in this email are those of the individual sender, The Councils Guidelines are regularly reviewed and as of November 2022 are currently under review pending the anticipated publication of Government Best Practice Guidance. View as HTML. View our cookie policy here. This email contains proprietary confidential information some or all of the use of this email or attachments. disseminate the information contained within this e-mail. You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. . The secret mine that hid the Nazis' stolen treasure. Run by Volunteers and powered by Alaveteli. ( @RRQE%0(JZ (QE endobj Follow BBC West Midlands on Facebook, Twitter and Instagram. Donate and support our work. Customer Engagement Officer Best and worst companies at resolving issues. (h-! (%P P0PH(h@ vZ( (( Every council in England would be told to carry out checks on all applicants. As such, the Council considers those applications and where the applicant is fit and proper, a licence is granted. This may only be completed by a General Medical Council (GMC) registered practitioner. )i( ( 4G This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! Video, The secret mine that hid the Nazis' stolen treasure, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Explosion derails train in Russian border region, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool. Mr Ashford welcomed news of the government's proposals for tougher legislation. 1. mailto:[Wolverhampton City Council request email], 92K City of Wolverhampton Council has increased the number of licences it issues eightfold since the Deregulation Act 2015 was introduced, meaning drivers no longer needed to live or work in the area of the local authority that granted them a licence. We will also advise you if we cannot provide you with the information stream Summary of CCTV Requirements 1. Slower processing times and higher fees elsewhere had encouraged many drivers to choose Wolverhampton. "There have been several consultations about the private hire trade and he appears to be playing catch up. ( ( Wolverhampton has registered about a third of England's taxi drivers and is inundated with applications, according to a report. City of Wolverhampton Council Taxi Licensing Safeguarding Statement, A face-to-face English assessment (followed by a recorded interview where there are any concerns), Safeguarding children and vulnerable adults. A Wolverhampton private hire driver who overcharged a customer, while taking her on an uninsured journey that wasn't pre-booked, has had her licence revoked. ( Once a statement is provided you may be asked to give evidence in court. Get started. Safety and health of drivers and the public; High standards of vehicle safety, comfort and access; Prevention of crime and disorder and the protection of consumers; and, Equality and accessibility in service provision. <> Just raise a case and leave feedback after. 2. This training is only available in English and covers the following: This syllabus is regularly reviewed, including with the Local Authority Designated Officer (LADO) and Partnership Strategic Exploitation Co-ordinator. Applications from Kilmarnock, Edinburgh, Perth and Kirkcaldy were received by Wolverhampton Council last year, as the authority granted 15,171 licences to extend its dominance over the British private hire market. Printed from https://www.whatdotheyknow.com/request/taxi_complaints_4?unfold=1 on May 02, 2023 00:03. It prompted licensing bosses at Wolverhampton Council to streamline its application process and slash the prices of licences leading to a dramatic increase in applications. Wolverhampton Council Councillor Alan Bolshaw, the citys licensing chief, said: Councillor Bird seems to have come quite late to the party. ( Established in 2008. ( Any views expressed in this email are those of the individual sender, Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Council's taxi licensing change aims to save money, Taxi drivers 'missing out on Covid payments', Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. Where new information is found, their licence is reviewed. Is climate change killing Australian wine? Thank you for your request for information received on6 November If their licence is revoked, this decision is recorded on NR3S, in case the driver tries to apply for a licence at another authority. 2019. If we decide a fee is payable, we will Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, Rita Ora and Karlie Kloss arrive at the Met Gala, France May Day protests leave dozens of police injured. ( Magistrates dismissed Sahrish Rahat Ayub's appeal against Wolverhampton Council's decision to revoke her private hire driver licence. This policy relates to surveillance cameras, also. Many established taxi drivers say the Deregulation Act 2015 is threatening their livelihoods and claim a change in the application process is "risking customer safety". ( Council cannot accept responsibility for any loss or damage arising from Complaints about taxi drivers. Read about our approach to external linking. He backed plans for a government review into licensing, saying it should "bring it up-to-date and to create a regime that is fit for the 21st Century". Under the plans, those with specific previous convictions would face minimum bans "in all but truly exceptional circumstances". ( Putting things right Complaints process Other options all of the information you have requested. The Council is 100% compliant with this KPI.
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