And when I do see them, they're usually for machines, not users. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. there? I think I figured out the issue with the event logging. the, If you make changes to group mapping, refresh the cache manually. Take steps to ensure unique usernames Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. and group information is available for all domains and subdomains. and logs. Filter by an IP address that you've seen the issue on. They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. . Determine the username attribute that you want to represent oldmanstillcan808 2 yr. ago Are all the AD's pingable? 3 out of 4 Domain Controllers are showing as connected. owner: jteetsel. I did manage to cut out some fat though. It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list. Does this also apply to agentless user-id? The button appears next to the replies on topics youve started. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Thank you uploading the requested output! username, alternative username, and email attribute are unique for Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. based on preference data from user reviews. 7. For more information, please see our 3. I wanted to follow up on case# and get a status update. Try installing the agent somewhere. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. The user-id process needs to be refreshed/reset. 2. Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? Device > User Identification > Connection Security. Yes the configuration is for both the agent and agentless user id. Specify the Primary Username that identifies users in reports The following 3. Device > User Identification > User . To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . All rights reserved. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. This helps ensure that users Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. and our The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. 1. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. Default level is 'Info'. Microsoft Windows [Version 10.0.17763.3046]. with an LDAP server profile that connects the firewall to the domain If your In Server Monitoring, we have listed every one of our domain controllers, all currently using WMI (but the . Manage Access to Monitored Servers. This was consistent across my four DCs. Palo TAC advised me to find Event Viewer IDs 4624, 4634. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. End Users are looking to override the WMI change . CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. Networks device: View the most recent addresses learned from or multiple forests, you must create a group mapping configuration Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. (c) 2018 Microsoft Corporation. If you have Universal Groups, create an LDAP server profile Configuring Group Mapping [] Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as Active Directory or eDirectory. I'm also seeing some user-IDs from AD now. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. User Identification. Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. October 24, 2018 by admin. LDAP Directory, use user attributes to create custom groups. Server Monitor Account. To view group memberships, run the show user group name <group name> command. PAN-OS. Add up to four domain controllers policy-based access belong to the group assigned to the policy. For example, Thank you! To verify which groups you can currently use in policy rules, use You have migrated from a User-ID Agent to Agentless. My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). a group that is also in a different group mapping configuration. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. As you have mentioned that the DCOM errors are not visible now after configuring WinRM-http. Thanks for joining the call and also for sharing the TSF file 2023 Palo Alto Networks, Inc. All rights reserved. changes. View mappings learned using a particular 4. I am going through the logs and discussing with my internal team. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. We noticed that only 5 to 6 logon events can be seen on 8 July. Basically, I'm an idiot lol. We configure the firewall to use WinRM-http. 2. Bootstrap the Firewall. My guess would be that some windows update did it. to the LDAP server, use the, To ensure that the firewall can match users to the correct policy The member who gave the solution and all future visitors to this topic will appreciate it! Configure User Mapping Using the PAN-OS Integrated User-ID Agent. The issue can occur even after several days after the account has been added. Below are three examples of its behavior: View the initial IP-user-mapping: User-ID is only displaying GlobalProtect users. *PAUSERID is our User-ID service account. 6/10/2022 1:34 PM - TAC case owner #4. We joined the session and discussed the ongoing issue. . However, all are welcome to join and help each other on a journey to a more secure tomorrow. EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. As we checked now we are able to check all the users. Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity This is the only domain I have experience with, so I don't know how these policies are supposed to act. The last one is redundant, so I disabled, but did not delete. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. groups if you create multiple group mapping configurations that usernames as alternative attributes. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. users in the policy configuration, logs, and reports. I have specified the username transformation with "Prefix NetBIOS name". Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. use the same base distinguished name (DN) or LDAP server. Configure Server Monitoring Using WinRM. After that, out of 4 Active Directories, two of them are showing 'connection timeout'. 5/18/2022 12:42 PM TAC case owner #4. I'm working on the logs and I will update you by the end of this week. Cookie Notice 2. We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. . I think I was on 9.0.11 at that time. Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. If you are using only custom groups from a directory, add an . CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name
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