We apologise for the delay in responding to your request. After the free bins arrive at your chosen location, fill them up with the agreed waste type. Really ? View as HTML, 156K Yellow lidded recycling and green lidded garden waste bins are emptied on alternating weeks. Or you could. Order a garden waste bin. Croydon Borough Council, Slattery, Mary, There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. Customer. http://www.croydon.gov.uk/email-disclaimer, 2.5M Please note that in some cases publication of requests and responses will be delayed. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. A page has been set up where residents can simply enter their post code,. 8 Mint walk Can I add an additional bin to my service? Donate and support our work. Occasionally the Contractors delivery to you may be affected by a Clause 13 event. But that is not the whole story. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon What the council itself describes as a simple task will now be possible in one area of the councils clunky website. Your donations keep this site and others like it running. Click here to find out more about recycling in Croydon. SocietyWorks Ltd 5.6. Croydon Council Veolia, come (or dont come) when they choose anyway. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. acceptable response and. When youre happy with the type, number, and size of free bins, tell us when you need your bins delivering. Yes! You shall keep the bin(s) safe and secure. We work with all our customers to ensure your waste is always collected on time when its suitable for you and the licensed waste carrier. None of which, of course, attends to the issue of those people often the least well-off, and many in the boroughs elderly groups who dont have easy access to laptops or tablets, smartphones or superfast broadband, and so have no means of accessing these services. They had changed the scheduled day without notice and only placed this on their website. If it is any help to those who lost their jobs. View as HTML. 7th Floor Zone C Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. 7.8. Council. To support independent local journalism in Croydon, please sign up today as a supporter. In this case, the Council will refund the payment made for the garden waste Service. Find out moreabout them in our guide to waste transfer notes. Bin Location (Lat / Long coordinates) Croydon CR0 1EA, -----Original Message----- Date and Time of Collection The Parties can cancel the Services in the following ways: 6.10. 6.7. From: A Hooker [mailto:[FOI #778669 email]] and if anyexemptions apply to some or all of the information then we We will inform you if this is Run by Volunteers and powered by Alaveteli. Disability Croydon run a place called Ourspace at 50 High St Croydon. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. What annoys me is the arrogant assumption that people can travel to libraries for details if they dont have home internet. We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. Our local crews mean you get the benefits of specialised local knowledge. This service offers collections every 2 weeks for 71.02 a year. However, there may be delays due to events outside of the Councils control (see clause 13). View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 6.6. If you are not content with the outcome of the Internal Review, you have Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. I would also suggest it was (wait for it) one of the Executive team who issued the ok to go ahead. Change). In your request for Internal Review, you asked the Council to reconsider In 2016 the borough council was forced to implement a widespread ban of daytime business waste collections in an attempt to prevent illegal fly tipping. Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. they were installed, i.e. Legal Services If the bin is presented in such a way that it would pose a risk of being damaged by the Councils equipment (example, excessive overflow of waste, as such, which would prevent the lid from closing). Veolia have a 15 year contract with Croydon Council which began in 2003. Council tax department has never ever even had the professional courtesy to reply t any of my emails .Nolan principles are :1. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. Its quick and easy to organise commercial waste collection for your business. Further to your email dated 10 November 2021, in which you requested an I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. please communicate with us only by email and not by post. The bin(s) remains the property of the Council at all times. Business Waste offers commercial waste, disposal, collection and recycling services throughout the Croydon area. Maybe presented prelim findings to their peers and got approval overall to go ahead. The charge is for the provision of the Service and not the size of the bin used, or the amount of waste produced. 2.3. Posted on January 16, 2023 by insidecroydon. DearA Hooker The nominated person must accept on behalf of the paying Resident(s) the terms and conditions of the Service and ensure the relevant collection information is provided to the Resident(s) receiving the Service. The fee shall be non-refundable, except in the circumstances outlined within this agreement. The bin is not presented at your property boundary closest to the highway, by 6am on collection day; Yes, we provide all bins, bags, and containers for your waste free of charge you just pay for collection. The fees (Fees) for the Services are set out on the Councils website and will be reviewed annually. Take a deep breath and be polite you may be surprised at the response. Legal Services is a registered charity in England and Wales (1076346) The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation. The Contractor will not collect garden waste contained in any other bin(s). You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. Sadly the refuse workers do not turn up at the scheduled day on our street not so far from Cherry Orchard. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Enter your email address to follow this blog and receive notifications of new posts by email. Existing members affected by the disruption due to Covid-19 will receive their compensation automatically when their . steps. The Council responded to you on the 10 November 2021 and provided the Visit our page here. 3.10. The Council reserves the right to alter the sizes of the collection bins at any time. information requested. Your usual collection day can be found by typing in your postcode on the Croydon Council website. In this instance you will not be entitled to the Service, but will receive a refund. Yes visit our payments page to pay your invoice online. Download I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. If the Contractor is not able to deliver the bin(s) due to operational reasons or stock shortages, the Contractor will deliver the bin(s) as soon as practically possible. Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. However, this is not the data that I have asked for. Bernard Weatherill House and a limited company (03277032). Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. support colleagues may be working from different locations. Should you have any difficulties with reading the spreadsheet kindly Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. The garden waste service costs 65 per bin per year. We will accept service of court proceedings for the Council by email on If you have specific questions about reducing a certain type of waste, find the relevant page in Your Waste. I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Bin "Fullness" reading at time of collection (if available). Please note you will not be refunded any of the amount paid at the time of your application. Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Not sure where to post this but it was our waste collection Day today, Thursday 22nd October. If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. Where is the equality there ? You can only report a missed collection after 6pm on collection day and up to two days after your collection day. The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. What will the 'new' Westfield deal really mean for Croydon? provided additional information in answer to the issues raised in your 4.2. 7. The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection. Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. Download I would ask that the team and executive person responsible get a big pat on the back and if possible second them to tackle a few more of those perfectly legal sordid protocols. Our expert team can advise on the correct waste collection schedule based on the type and amount of waste you produce and your business needs such as your bin storage space and location. Find out what services we provide the residents of Bromley. All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. Or the compliance of the Nolan Principles in my case . Are you the owner of any commercial copyright on this page? ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. So far I have only received a single response on 8th September stating that they will chase up the service for the data. I note that it is now 5 weeks later, and have not had any update to this request. Thank you for your request for information that was received on2 August extra waste next to the bin or balanced on the lid. 6.5. We will accept service of court proceedings for the Council by email on The 2022 rubbish calendar was the last hard-copy version that residents in Croydon will be receiving for a very long while. Minimal = of a minimum amount, quantity, or degree. I attach above a spreadsheet showing the information you have requested. 7.7. is a registered charity in England and Wales (1076346) To contact us, please select from one of the options below. following information: Please can you provide an output in Excel format of all collections made Contact us if you think it should be reopened. We are making it easy for residents to get their bin calendars online this year. Contact the department Telephone 020 8770 5000 Address Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA Report a problem with this page ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. TheInternational Organization for Standardization (ISO) is an independent, non-governmental group that uses experts to set global standards for providing innovation and solutions to worldwide challenges. mySociety (LogOut/ The remaining roads are cleaned every four weeks. For example SW1A 2AA. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections on May 02, 2023 05:24. services through our wholly owned subsidiary Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. In your request for information dated 2 August 2021 you requested the mySociety If its been more than 2 days, you can either wait for your next collection day or take the waste to a, Use a Dont Mess with Croydon app downloaded, Veolia binman dies in Thornton Heath during hottest day of the year, Free microchipping & health check for dogs, 11am 3pm Thursday 22 August @LloydParkCR0, Consultation on the development of up to 775 dwelling units on Fairfield Green, 4 -7.30pm on Tuesday 2nd May 2023 at Fairfield Halls, 45 street trees were planted in Oval Road, Croydon this week, Coronation Vegetarian Picnic, 6 May 2023, Loyd Park, New productivity record at first GoodGym visit of 2023 @GGCroydon @yourcroydon, Help tidy up Addiscombe Railway Park, 2 6pm Sunday, 16 April @AddiscombePark @AshburtonPark, Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. 5.1. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . This service offers collections every 2 weeks for 71.02 a year. Report a garden waste collection problem. Any views expressed in this email are those of the individual sender, Information management FOI & SAR team. Find a postcode on Royal Mail . In your request for an Internal Review dated, 10 November 2021, you stated The Council shall be free to sub-contract the provision of the Services (or any part thereof). Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. Croydon Borough Council, Download a zip file of all correspondence. The busiest roads in the borough are cleaned on a daily basis; others are swept at least once a week. Download We offer our customers a choice of daily, weekly, or fortnightly collections so your bins are emptied as often as you want. under theEnvironmental Information Regulations 2004. 6.9. For proper disposal of larger items and white goods, residents can book a bulky waste collection, or take items to any of the councils three Household Reuse and Recycling Centres. They can help with advice and some assistance to enable people to get back into some employment. NEW Help improve this site by So that would be the reality for all those with Broadband etc. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, A page on the council website allows residents to enter their postcode and address to get a copy of the collection calendar for their street. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Yes, of course. The Council responded to you on the 10 November 2021 and provided the the right to apply directly to the Information Commissioner for a I am In your request for Internal Review, you asked the Council to reconsider Dispose of garden waste. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. We willcarry outan assessment The town is a bustling business centre which also boasts an exciting, lucrative night life. [1]image The Council will investigate all missed collections reported within the timescale and will not return if a bin is suspected of being refilled. Bernard Weatherill House, 5.5. For more information about Canterbury-Bankstown's residential waste and recycling services. I have been chatting to the councillor Danielle about this so I know she is aware. Services: bins and recycling: 020 8726 6200. revenues and benefits including council tax and housing benefits: 020 8726 7000. education and schools: 020 8726 6400. housing: 020 8726 6100. housing repairs council homes: 020 8726 6101. leisure, parks and libraries: 020 8726 6900. Sometimes they turned up the following day. 1.5 Openness 3.7. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. If that be Ms Kerswell then take the congratulations as well earned at last. after 4.30pm will be deemed to be served on us the next business day. Contact us today if you want to change your waste collections. Well provide the container you need, whether a simple wheelie bin or a skip. 11.1. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Actors achieving greatness in a Coulsdon wooded glade, Council sticks much-criticised My Account system in the bin, check your bin collection days and download your bin collection calendar, report damaged or missing bins or request an additional recycling container/bin removal, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Croydon Borough Council, Slattery, Mary, Births, deaths, marriages and citizenship, About the garden waste collection service, Pay for or renew a garden waste collection, Change your garden waste collection address, Garden waste collection service terms and conditions, Japanese knot weed or any other harmful invasive plants or weeds, 240 litre grey wheelie bin with a brown lid. They mean that residents will no longer need to log in to My Account to complete these simple tasks. Find out how to start or renew a garden waste collection. However, what you have sent me is just the asset register of the bins. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. Download 2021. acceptable response and. 3.9. decision. 11.2. Croydon Veolia have a 15 year contract with Croydon Council which began in 2003. No other terms and conditions shall apply to the provision of Services unless agreed upon in writing between the Council and the Customer. We have chased the service for the requested information and hope to be in a position to respond to your request soon. [FOI #778669 email]. New Customers If you would like to become a customer, please follow the link below to contact a member of our team. A Hooker made this Freedom of Information request to Croydon Borough Council What will the 'new' Westfield deal really mean for Croydon? Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections?unfold=1 on May 02, 2023 05:24. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in. Click here to find out when your bin collection day is. All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). Many times we never really know which is which but as always the Executive Body is where the buck stops. There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. If on arrival it is deemed that your property does not meet the requirements of an eligible property ie: Health and Safety Issues or other anomalies) the bin(s) will not be delivered. 3.6. If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. View as HTML. Yours sincerely, We have chased the service for the requested information and hope to be in a position to respond to your request soon. Croydon is one of eleven metropolitan centres of Greater London. The are also working with in some cases 75% less staff and not allowed to answer calls even when they want to. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, located in the, After over 3 months, I hope you can understand that this is not an have been taken to ensure that no viruses are present. This service costs 71.02 for one year for one bin. --------------------------------------------------------------------------, DearA Hooker Please see clause 6.4. for further details. For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. However, the Council will not refund any money if the cancellation is not made within 14 days of the payment being made. data that you have. Bin must be left out to the front of the address to allow collection to take place. 3.12. Your donations keep this site and others like it running. data that you have. cannot accept responsibility for any loss or damage arising from the use We couldnt load the mail server logs for this message. Contact us for a quote 0800 211 83 90. Cost of Croydon council bulky waste collection service Croydon council charges: 31.78 to collect 1 - 3 items 52.28 for 4- 6 items Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. Scalding: dont you dare try to report a missed collection if youve been found guilty of any of these heinous crimes all part of the effort to get residents to pre-sort waste before it heads to the Beddington incinerator. and a limited company (03277032). Bernard Weatherill House The garden waste service is no longer managed through My Account. 6.1. That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. One has to question their priorities when it comes to making cuts. A site to help anyone submit a Freedom of Information request. 10.3. (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). Further to your email dated 10 November 2021, in which you requested an (a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or otherwise at the commencement of the next business hours; (b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; (c) on the fifth business day following mailing, if mailed by national ordinary mail; or. Youll need your billing and payment details, including your account and invoice number (if applicable). your request as you believed that you had not been provided with the Food waste is collected weekly, while general waste, paper and card, and plastics, glass and cans recycling all take place every fortnight. Based in Croydon and edited by Steven Downes. Can you provide an update on when I can expect to receive the data requested please? The 1.3 Objectivity The contract price has been squeezed to pay for social services and crew members are working to very tight timetables. email address for service is [2][email address]. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. It is then sent to a composting facility where it is turned into a soil improver. All those the following day who went in to raise a report to the Council may have been able to get the bins out in the hope that they had not missed them already. privacy legislation. But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. Contact us if you think it should be reopened. Yes, our customer care team is based in York. Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales. Sounds another rubbish idea, along with Perrys war on clean air and litter police. A Hooker made this Freedom of Information request to Croydon Borough Council 2.4. The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid.
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