I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account. A weird combo that has accrued a cult-like following over the last few years. If youve sent us a message via Twitter, we wont be able to respond to it. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. Please do not return the item to us without speaking to our Customer Care team. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. Sent back a pair or boots thst didnt fit over a month ago and had nothing! Perhaps I may or may not affect your business but you have lost one client. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. Please try again later. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. Take care x. During this timescale, we don't need to contact the courier and neither do you, nor would we advise you to. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. Date of experience: 12 April 2023. She kept asking me for it. 53549. 41.30 Is this your brand on Milled? * One or more of these files was not uploaded due to an invalid file type. I want to get this sorted for you so I have sent you a request for further information via Trustpilot, please can you respond with your order number and email address?x, Got my parcel but was missing an item. April 26. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. We don't refund shipping charges for those countries listed outside of the EEA. ITEMS SHIPPED OR MY MONIES REFUNDED. I have received a faulty item, what do I do? Retailer website will open in a new tab. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. BGG02001-174-18 It might be okay to wear out to dinner and that's it. i ordered 7 items from nasty gal two weeks ago, it said it's all depatched after 2 days. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. Before you purchase anything, read all the complaints about this company! Please use the returns portal to get your returns label. We can never trust nobody! Email sent: Oct 24, 2022 12:02pm. Was sent brown coat? The company specializes in the provision of fashion styles for young women. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. standard FREE returns on your orders with no minimum spend for a whole year, just dont forget to select We don't refund shipping charges for those countries listed outside of the EEA. Absolutely amazing customer service in my opinion!! Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. I still need this as it is for an event but should have came way ahead of time. REALLY REALLY poor service. CROOKS. Your cookies are disabled. Garbage ability to fix a problem. Thank you, take care. It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. Heres maybe why: Enter your code into the Redeem Gift Voucher box at the checkout page. Really like the style of their clothes and have quite a few pieces from here. or the money and now they will not even reply to my emails. By enabling them, you are agreeing to our, You'll no longer receive an invoice in your parcel. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. Were sorry but the Twitter customer service contact channel is no longer available. And boohoo. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. By contacting us, you consent to us recording and retaining a transcript of your conversation with us. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. Please note the USA Express Shipping service cannot be used for military postcodes. I returned two items, and only received a refund for one of them. Still don't know where my parcel is or if it will ever come. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email. Just to contact facebook. I did not understand that since there is a company in US. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Nasty Gal is a popular online retailer that's most popular for selling chic, classy, edgy clothing. Items must be unworn and unwashed with the original labels attached. When returning a parcel please follow the process below. Select your preferred return option (Print returns label at home or in store options). Dont waste your time. I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. nastygal.com We've Arrived Go meet our latest drop. Status: Dispatched As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. I have been emailing with the customer service reps for over two weeks to get this sorted out. Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. Replies to negative reviews in < 24 hours. To experience the full world of SFRA, please enable these or check whether another program is Exclusive. Contact Us form can not be found, Good morning,Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. Kind regards, No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When they re-ordered, they cancelled half my order without telling me and refused to pay the shipping cost to reorder. Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. 1. Claim it and get a lot of features. The remaining balance will stay on your gift card. Code. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. However, I am glad to hear that when contacting our Customer Service team, Emily, was able to ensure that a resolution could be made, by shipping out a replacement of the item. Still haven't received my order. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. My entire backside was almost exposed. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 45 days. The halter tie at the neck also broke in two. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website. Please get in touch with using one of the below options. I called a number that is associated with Nastygal. Once you have processed your return in the portal you're ready to post it off! If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Unfortunately it did arrive with a stain so I contacted customer services where the lovely Stacie issued me a full refund. What a horrible first impression! I also had my bank account of my social security money drained, do to fraud by someone. I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. 2. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. They have excellent customer service and my package was beautifully packaged. I told her I never received one and therefore did not have one. Claim it. 4. I needed the dress for work today I am very disappointed after paying for next day delivery. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please use the returns portal to get your returns label. It has still not arrived and it is now the 12th of December. Claim it. Will definitely be ordering again especially with such a good customer service team! If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account. I am 5'5 and weigh 138 pounds. I love your clothes and have ordered from you before but if I do not receive any sort of compensation for this mishap I regret to say this will be my last. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. A lot of our production is based in the UK, which means our products will come with UK sizing. There is no phone number to call. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. We use dedicated people and clever technology to safeguard our platform. When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. WORST customer service I have ever seen in my life and I literally work in customer service. Considering they make you pay for the returns they shouldn't then just ignore customers for this long! If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. The buttons were ripped off of the seams. Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. I ordered a snowboard jacket and pants. Shopping just got easier. Started return process and found out it costs 2 to return my order. Extra 10% off New Arrivals Nasty Girl Promo Code. Your browser does not support embedded videos. I am really sorry to hear you were sent the incorrect size and have been advised you will have to pay for the return. We're bummed things didn't work out for you, but here's the good news: You've got 45 days to send something back to us from the day you receive it. What a horrible first impression! I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. Wow. Really appreciate the help! Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. Our App got a makeover Hi ThomasThank you for taking the time to leave this review. Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. Select your preferred return option (Print returns label at home or in store options). 20%. I returned my order and with a shipping label that they sent me and I paid for ($4) and they cannot track it and have not received my refund of $300. You can check shipping timescales here. You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. Some of our items do come back in stock, so keep checking back! Anyone can write a Trustpilot review. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. If your delivery date has passed, please get in touch by going to the 'contact us' tab. Ellie was very clear, helpful, offered sensible options and was able to solve the problem. Hi Leu-Anne, I'm really sorry you've received an incorrect item especially as it was for your daughters event but I'd be more than happy to help look into this further for you. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. You will need your order number and email/last 4 digits of your phone number. I am aware there was a storm and that delayed delivery to Ireland. Nasty Gal Customer Support Rated Extremely Low. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below
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