For transactions that cannot be accepted by Google Pay, please use your HSBC plastic card. Problems with your mobile network coverage or signal could also stop or delay you receiving it. For an easy to follow visual guide, refer to how to generate a security code. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. The first card you add to Google Pay app is your default card. When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. No, you won't be able to complete online transactions with your HSBC credit card at merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment if you don't have a valid mobile number in our records. Apple Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. If you want to use a mainland China or overseas number, please provide the country/region code. Please swipe left or right to select your HSBC credit card for payment. All rights reserved. HSBC Premier: 888.662.4722 Outside the US or Canada: 716.841.6866 Available 24/7 HSBC Securities Wealth Services Desk: 800.662.3343 Outside the US or Canada: 847.876.1574 Mon - Fri 8am - 6pm ET Personal Banking: 800.975.4722 Outside the US or Canada: 716.841.7212 Mon - Sun 7am - 9pm ET HSBC Advance: 866.584.4722 This ensures that only you can authorise payment and third party transfer requests. Do I need to apply separately for contactless payment function? Will interest be charged on my Spending Instalment Plan? Do I need to visit the merchant outlet in order to use "Pay with RC"? For added security, you will be asked to unlock your device for certain payments from time to time. Do I earn RewardCash for Apple Pay transactions? You'll need to update to the latest version of the app and activate the Mobile Secure Key in order to log on to the HSBC Malaysia Mobile Banking app. Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Once you've activated your Security Device, it will be required every time you wish to access HSBC's online banking regardless of your location. Contactless payment function is a free credit card feature which provides swift and convenient payment for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Visa Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. The net amount displayed in "Amount due" is only shown in the "Pay with RC" function. For device purchase from Hong Kong and Macau, you will need to install a Hong Kong SIM card to use Samsung Pay. If your additional cardholder applies for the Samsung Pay successfully, both you and your cardholder will receive an email confirmation on the service. To complete your purchase, just confirm your passcode when prompted. Where can I report the incident and request a replacement? No. How do I activate my Mobile Secure Key on my second mobile device? What if I have difficulty in the repayment? We use cookies to give you the best possible experience on our website. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. To ensure each payment is authorised by you, you need to authenticate every payment with your Iris, Fingerprint or a Samsung Pay specific PIN. 2. Step 2: Select the appropriate option: Please note that verification codes can only be resent twice per transaction. If you hold other HSBC credit cards, please refer to the key fact statement and bank tariff guide for more details. However, if you realise your credit card is lost or stolen, please report it immediately via the HSBC HK Mobile Banking app or HSBC Online Banking. The service helps make applications easier by allowing you to submit your supporting documents 24 hours a day, 7 days a week through the website or Personal Internet Banking. You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). How do I set my HSBC credit card as the default card for Samsung Pay? Does that mean I need to register twice? Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). Enter the 6 digit security code displayed to you on the new Security Device and click "continue" Now you are successfully logged on; Transaction verification in online banking (updated as of October 2020): How can I protect myself and prevent my credit card information or verification codes from being used for unauthorised online transactions? Otherwise, your Mobile Secure Key may not work properly. Confirm your PIN by re-entering it when prompted. Please visit Samsung Pay website for more details. After creating a password, we strongly recommend downloading the HSBC Malaysia Mobile Banking app and activating your Mobile Secure Key as you'll no longer need a physical Security Device. Bring the correct documents to your local HSBC branch. International Bank Account Number (IBAN) API Lookup. It's similar to the physical device, but integrated into the HSBC Malaysia Mobile Banking app. The same handling fee will be charged for each instalment. Yes. Yes, you can add your card to your device to use Apple Pay. Location code 0-9 A-Z 2 characters made up of letters or numbers. You might have entered an invalid security code, such as an expired code or the wrong 6-digit PIN. HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. There is no additional service fee if you apply for the HSBC Premier credit card. Can I cancel the document upload while it is in progress? All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account. What should I do if I encounteran automatic terminal overseas that only accepts credit cards with a PIN? There could be a few reasons for seeing an error message when entering your one-time passcode we'd recommend you check: If you've tried all of the above and you're still having difficulty completing your purchase, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll be happy to help. Punjab National Bank. You will receive your card with contactless payment function upon card replacement and renewal. HSBC SWIFT code (or when receiving an international wire) MRMDUS33 HSBC Address HSBC Bank USA, N.A. Yes, you can use Google Pay overseas in the stores with Visa payWave or MasterCard contactless payment terminals. Please contact us immediately for assistance. How do I set my HSBC credit card as the default card for Apple Pay? How can I know if the document is successfully uploaded? Will they be shown on PIB and credit card statements just like other types of credit card transactions? Unfortunately,at thistime, PIN is the only option for these terminals. Install and update your security software promptly, download and update your apps via reliable sources such as the app store for your device only. No interestwill be charged on your Spending Instalment Plan if you make full repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. You'll then need to enter the code to authenticate your transaction. When I am overseas, I was given a choice to select whether I would like to settle in the currency of the credit card or the foreign currency. It provides a fast, easy and private way to pay in stores using your compatible iPhone or Apple Watch, and within some apps on your compatible iPhone or iPad. If you have registered your card in Google account, your device will prompt you to input the cards security code to add that card directly from Google account. You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. Choose encrypted networks when you use Wi-Fi and remove unnecessary Wi-Fi connection settings. This is to ensure that in case your credit card information is pilfered illegally, any unauthorised parties will not be able to receive your OTP to use your credit card for any transactions. How can I know whether my application for HSBC PremierMastercardCredit Card is successful? If you have a business, you might like to explore our page on how to build a cyber-aware business. Cross-border disclosure. The HSBC/HSBC Amanah Security Device is PIN-protected. Input instruction: use the last 4 digits of your payee account number/bill reference number and transfer amount, including cents. For details, please visit HSBC EveryMile Credit Card page. Figure 6: SecureMail Verification email with account activation link 6. How can I pay the remaining balance? Where can I use contactless payment function in HK? Take a photo of yourself against a clean background. We have introduced extra security to do a 'double check', known as 2 factor authentication, to make sure it's you making the payment. In most circumstances you do not need internet connection to transact using Google Pay. Enter the 6 digit security code displayed to you on the new Security Device and click "continue". HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. 4) Set Hong Kong as Region in your Apple device. Open the SecureMail Verification email and Activate Account Open the verification email and click the link within to activate your SecureMail account. To report incidents more than 30 days old, please call our Customer Service Hotline. keys, mobile phone, briefcase, etc. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. How can I check my contactless payment transactions? In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. We reserve the right of final decision to charge or adjust the annual fee. Once we receive your application and supporting documents, we'll process your application within6 working days. Prompt action will help prevent any potential fraudulent transactions on your lost/stolen credit cards. We suggest customer to check the digital certificate with a desktop computer. Who do I contact? We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. Wire receipts are available for up to two years in Personal Internet Banking. Our website doesn't support your browser so please upgrade. Every Security Device is unique and cannot be duplicated. As of 30 July 2021, you can use only one device for your Mobile Secure Key. After which, if you're a personal banking customer, please visit the nearest HSBC branch to pick up a replacement device. * Devices supporting Samsung Pay may update from time to time. This website is designed for use in Malaysia. If you are a new cardholder and your first statement isn't available yet, you won't be able to view the statement balance on Reward+. If you are outside of Jersey, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in. Log on to HSBC Malaysia Mobile Banking app on another device. The Terms and Conditions of set off gives us the right to combine or consolidate the outstanding balance on your Card Account with the balance on any other account which you maintain with us without prior notice. If your mobile phone number/email is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. How can I register or update my mobile number? devices running Android 4.4 (KitKat?) To do this with your debit card, we'll send a one-time passcode (OTP) to your mobile phone or email address. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. Select the method which you prefer to receive the code by. On this page, you'll find all the information you need, from how to activate your Mobile Secure Key to lost, stolen and incompatible devices. I'm abroad and I don't have my Security Device for logging on to HSBC Online Banking. Samsung Pay can only work on device which is not rooted. Bank Codes & IBAN Lookup Search. However, if you're using any of the mobile devices listed below, you can still request a physical Security Device: To request a physical Security Device, please visit your nearest branch or contact us. No Verified by Visa/Mastercard ID Check is an important part of keeping you safe when using your card online so it isn't optional. Transaction limit depends on the setting of the contactless terminal. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. That amount already includes all the applicable charges and no extra charge will be charged by the Bank. How can I access my previous monthly eStatements? What is the maximum number of documents I can upload each time? Payment Services Regulations mean we now need to use a one-time passcode which is designed to give more effective protection than a fixed password and it's one less thing to have to remember. If you're using a Mastercard, you'll also find your card's CVC or CVC2 code on the right-hand side of the . Your Samsung Pay will be cancelled together with the plastic card. If your device is turned off or does not connected to a mobile or Wi-Fi network, the action will be processed once it is online again. Incorrect or missing information may lead to delays to your International Wire Transfer so its important to double-check that your wire transfer details are correct. Please report the loss to your telecommunication service provider immediately and ask them to suspend telecommunication services on your mobile phone. Huawei and Honor smartphones, which do not support Google Play Store, Contact our call centre to deactivate your physical Security Device and ask for a new physical Security Device to be sent to you with replacement and delivery charges, After receiving the new physical Security Device, log on to online banking and you'll be prompted to create a new password, Alternatively, you can visit your nearest branch to request a replacement Security Device and then create a password in online banking. When using RC to pay a statement or transaction, the automatically generated RC amount shown on Reward+ is always rounded down to the nearest integer. Although you cannot use "Pay with RC" on Reward+, you can still use your RewardCash via all other channels. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards.
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