bluefly return address

They just sent me whatever they have available. After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. I contacted customer service and explained what happened, they promised to resolve the issue as soon as possible. How do i know if an item is new, used etc? Not worth it. Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. Bluefly accepts American Express, MasterCard, Visa, and Discover Card. Only 30% of 0 complaints were resolved. Amazon would have just sent the right size because they were the ones who made the mistake! We do not accept cash, checks or cash-on-delivery (C.O.D.). Color: vintage rose Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. They rip customers off by colluding with dishonest eBay sellers as partners, sending defective, low-quality, possibly unauthentic products, then denying whatever you say, refusing to give full refund and charging people return fees. their return/repair policy is 14 DAYS which makes sense for returns but repairs? This shirt was $300.00. I am appalled customer service like this still exists. Please be aware the standard freight service is curbside which means, your item(s) will be delivered onto the curb at the end of your driveway. I've never been so disturbed by an online retailer. FINAL SALE items are not eligible for refund, exchange, or store credit. 40.77.167.134 Toggle navigation. Fragrance & Skincare Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. I ordered pre owned pink off white odsy sneakers. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. If you have a Bluefly account: Log into My Account. Then, under the Order Status section, find the order for which you want to create a return and click Return an Item.If you do not have a Bluefly account. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Email us at flyrep@bluefly.com. However, the prices on our website change often andwe are not able to offer price adjustments. This is horrible, especially since the item I ordered is defective (the zipper is broken). Cannot trust their system and will never use Bluefly again. Over 2.8 million positive reviews on eBay. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Buyer beware! Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. We offer the finest designer handbags, shoes, fine jewelry and more at the absolute best value. I have now opened a case with PayPal but stay far away from them! International Association of Better Business Bureaus. We conducted a search on social media and found several negative reviews related to Bluefly. Bluefly was my go to site for years. Click here to get notifications about new complaints of Bluefly. . Further delays will occur if the proper RMA is not included. This review was chosen algorithmically as the most valued customer feedback. They are the worst. I orsered size 8 and receivwd size 5. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME . Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. 80 Employees . We do our best to compensate for these rare situations, but they do happen. Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered. This complaint was posted by a verified customer. About Bluefly. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. Bluefly store credit refunds will be immediately available after your return is processed. The pending charge you are seeing on your account is an authorization hold. I have emailed customer service three times only to received canned responses explaining that it takes 10 business days to 'process' a return, that I would received an email telling me when my refund would be sent to my credit card company and thanking me for my 'patience.' Please DON'T use them..save your money! $195 From $36.99 Save 81 %. After hearing all the horror stories I let my own few good experiences tell me to take a chance and oh did it come back to haunt me. You've been warned. Mods: i don't know where to put this, but please move it if necessary. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. Reviewers satisfied with Bluefly most frequently mention free shipping. I TOLD THAT THE *** WAS NOT AS IN THE PICTURE ONLINE ,IT IS REALLY SMALL AND WAS NOT MENTION OF SMALL SIZE , OR SIZES AS WELL AND I CANNOT BE SURE THAT IS ORIGINAL .I TRIED ANYWAY TO NEGOTIATE TO RETURN WITH RESTOCKING FEE SINCE FOR ME $ **** ARE A LOT OF MONEY . 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Discover deals and discounts on Bluefly at Zulily. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. All designer handbags and furniture are also considered FINAL SALE. Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. Bluefly has an estimated web sales of $100M-$250M. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). I would have exchanged them but took the loss for fear the 8 1/2 may be too small. Asked to return but because we had taken off tags, could not get any return. Contact your local customs office for a return of duties and taxes. Paypal, method of payment, said 'this purchase is not covered' so they won't refund eitherI wonder why? I received an email indicate that return will be credit within a 10 days period. Summary. Shipping to my house: $7, return shipping using Blue fly required label $19.95 + $1 insurance. Can you please private message us your best method of contact so a member can reach out and assist you? Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service atflyrep@bluefly.com with any questions. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. $12.95 return fee $1 shipping insurance $7.95 outbound shipping. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. BBB Business Profiles may not be reproduced for sales or promotional purposes. $630 $169.99 Save 73 %. Backed by the National Science Foundation, Then I tried again and they stated that a, ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a, If could give them a minus 100 i would absolutely horrible, Used product sold as new and RUDE support told me to go elsewhere, Fake items and horrible customer service. We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. Even if you have to pay more, skip this horrible web seller. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. I didn't return the bag since it's authentic and bought it for a really good price. As an excuse they offered me a $25 dollar gift card! Please rest assured, we offer only the best brand names and highest quality goods. 7,051. I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! When they emailed me back they said that they were not able to refund my money and also said how sorry they were. This can provide reassurance to potential customers seeking quality products or services. The complaint has been investigated and resolved to the customers satisfaction. Please dont use them as a provider at all. Multi-carrier labels and . Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. Order was place in early December, but nothing ever arrived. Place the return address on the top left of envelopes. Shipping charges are not refundable. This store made ordering my new purse the easiest I've ever done. If you have any concerns or need shopping assistance, please feel free to private message us we'd be more than happy to help! For security reasons, it is not possible for us to change your shipping address once an order has been placed. It's been over 90 days now. Im thinking of ordering something from you guys but after reading all the negative reviews im not so sure anymore, unless you can some how convince me i wont have any issues with my orders. Bluefly i Their customer service is terrible. They provide excellent customer service. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. 2. Hi Jason, I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. I believe all this is done on purpose to limit returns. not the DHL label? I cannot return items due to placing double orders on accident. Pack the return and the return confirmation page in the original package, if possible. I'm worried now. Bluefly Customer Service. JavaScript is disabled. I have ordered a pair of shoes from Bluefly and they charged me twice. Gain trust and grow your business with customer reviews. About us. Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. The bathing suit was 27.94, they ripped me off with the label sent. I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. A return authorization number is required to return merchandise. Charge For Returns Shipping Terrible company. Opinions are ours. Horrible way to run a business. BBB reports on known marketplace practices. The Bluefly.com return policy is very unclear and seems a bit arbitrary. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. Personalize it. Placing it in a different location on the envelope may confuse the post office. They were more expensive because they were a different color. If you checked out as a guest, please click here to first create an account with the email address used on your order. After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. I emailed then seconds after I saw the receipt in order conformation email. Customer Service will respond to your email as soon as possible. Is that what it said on the mailing label attached to the invoice? Email this Business. Occasionally, I've had a return processed more quickly though. This better-than-thou attitude is astonishing as they're in wrong in the first place. Now I cannot return it. When I contacted them for the second time about returning and asked they said it is impossible. Products ship from different warehouses, and need to be returned to the correct address. Amazingly they keep saying 'only one refund per account'. So, the bottom line is that once the order is made, there is no way to cancel the order. The biggest problem was it didn't came with an authenticity card. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. Bizrate Page: http://ow.ly/N8PkJ Well, I've ordered several items from Bluefly website and never delivered my stuff! I'm considering suing and anyone reading this should too! Click the Print Confirmation button to immediately print your return confirmation and domestic return shipping label. Coupon codes cannot be combined with other offers. POST-PURCHASE. Contacted customer service and they want me to pay restock fee and shipping for the return. Unknown . i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We may earn money from affiliate links to support and feed our families. Verified customer. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I ordered a desk and they sent a different one. It was enjoyable. Click here for supported locations. If you checked out as a guest, pleaseclick hereto first create an account with the email address used on your order. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. I thought I would try them again in 2017- BIG MISTAKE! This hold will drop off your account within 3-5 business days. I did not receive my parcel sent from UPS. What is going on? The complaint has been investigated and resolved to the customers satisfaction. The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. Not to mention they charged some extra for shipping without my permission. I would not ever buy from them again. I'm shocked they're still in business with these awful practices and scamming consumers. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. It is quite deplorable. I don't know what to do! Very disappointed : (, Read full review of Bluefly and 1 comment. Bought a couple pairs of pajamas and Bluefly sent the wrong size. An initial fee of $12.95 will be deducted from yourrefundfor the first shipment of every order for processing of the return. I made an order as a guest Hi Glitt! Maybe they counted Black Friday as a holiday. If you made an account prior to November 2019, then you will need to create a new Bluefly account. This complaint was posted by a verified customer. They did refund me which I appreciate. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label. If you are making a claim on a delivery that shows delivered by the carrier to the address requested a police report may be required as part of the process.

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