ba ceo sean doyle email address

Penny pinching at Club level is not good. Between 2003 and 2012 he carried out directing positions for several departments at Grupo Uralita. These include perks such as upgrades, free breakfast, hotel credit and late checkout. Ill use up my Avios and 2-4-1 vouchers and then look at other carriers. 30 January 2022 Michele Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. The menus seem to consist of what I would think of pub grub. We flew WTP to Texas last week, main meal was chicken tikka masala with no cheese course. Virgin still use trolleys and in no way does it detract from the service. Every aspect of this strategy is to help make your journey more seamless and enjoyable. Nexus Technology S.A.C. This isnt all down to the staff, but there seems to be a malaise over BA where there is no ambition to make a really positive customer experience. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). In the email, Mr. Doyle said: My number one priority is to address the customer call center issues many of you have experienced and may still be experiencing. Sign up for a free account. Its a right faff having to call BA Holidays in London during UK hours if you happen to be outside of the UK and need to do something that only their call centre can deal with. BTW, BA are so against another runway at LHR.they have pretty much a duopoly on some routes and a strong position on North America with American. at Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. Im retired. the focus now for the vast majority of people is price and BA provide many benefits for those who pay and want them and less for those who dont people have the choice . I said i was sensitivento the light and was told to wear the eye mask! A very focussed course for all. The biggest issue for me is the service from the staff. Id love it. And our colleagues are excited. The airline has been beset by staff shortages, congestion at Heathrow Terminal 5 and . Lets not forget that BA operates in an almost uniquely competitive environment. Check out our guide to booking and troubleshooting an airline ticket. Pretty impressi, Room with a view at @jumeirahsaadiyat. Mixed fleet crew were above average for mixed fleet apart from one surly old woman who clearly wanted to be anywhere but at work!! Prior to this, Sean was Executive Vice President Americas from 2013 to 2015, overseeing BA's commercial business in the United States, Canada and Latin America. Just to be clear Im not suggesting that everything should be automated instead of the call centre, but for many people theyd rather do stuff online which would free up staff for those that dont want to or have a complex query. Gerente de Lnea Arrived at Terminal 5 but nobody could be bothered to put our luggage on the carousel. Ive already mentioned in my previous postings most of the pertinent points you have made, so would just like to fully endorse all your comments, and to add that BA has little time left to improve their overall product, and continue to hide behind Covid. @British_Airways . Mille, As an Inflight Manager I totally agree with you with regard to onboard working position allocation. I have just traveled long haul in BA First Class (new BA B777-300ER cabin config) and frankly Sean has a challenge on his hands, but one on which I wish him well. at Find accurate personal and work emails for over 250M professionals. Contact over 250M professionals instantly by email or phone. They have wasted their legacy and headstart from Lord King and Colin Marshall. Having joined in 1992 on the BA Graduate scheme. The decision to allocate positions in rotating groups and not experience has been commercial suicide. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. I love the First Wing. Been looking at booking a few flights and was amazed at how much BA are asking. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. They gave me effective medication and kept checking on me afterwards. It is about time that if you order a special meal that some choice should be given especially in premium cabins. In the meantime, I want to thank you for staying with us. The Bhukkad Cafe. Fair enough! Club Suites are very good, our cabin crew were excellent but were we lucky on this flight? If Ive done it how many thousands of others have costing BA millions in lost revenues. Fernando Candela became IAGs chief transformation officer in October 2020. Cabin Staff clealry not with it any longer, needing to be reminded what request had been made, not responding to call buttons, and very very slow and assistant service almost as if they are all finding their way. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. Anchore, WW Category Director, Capture Solutions at Kodak Alaris, Managing Director, Middle East at FGE From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. Bio Ritmo Academia, Electrical engineer from NED University of Engineering and Technology. Where are the after-dinner chocolates now I really cannot believe that by stopping this element BA will somehow repair its balance sheet. Crew are not keen to return to a full service as its extra work. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. Bloody National joke and National embarrassment. Sean Doyle was appointed Chief Executive of British Airways in October 2020. For a while the standard excuse especially on 747 and 777 was to blame Boeing. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. People happily criticise BA for its poor industrial relations and are happy to fly Qatar Airways where they dont exist and LGBT+ rights are ignored. BritishAirways Customer Relations 11 West 42nd Street 24 th Floor New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. IATA has publically expressed disappointment at the recent Federal Budget of Canada in what it, Airline manufacturer Boeing has jointly announced the news of two major purchases of 787-9 Dreamliner, One Air is set to become the UKs newest all cargo airline. Its Now Official: Qatar Airways Orders 100 Boeing Aircraft, The 777X Freighter Begins & More Confidence for the MAX, Ryanair Narrows Q3 Net Loss, Expects FY22 Loss Within Wider Than Normal Range, Major growth for Saudi region with bulk orders for Boeing 787-9 Dreamliners, UKs newest cargo airline One Air launches with B747 freighter, Virgin Atlantic To Relaunch Shanghai Flights Next Week, Vanessa Hudson to replace Alan Joyce as Qantas CEO. Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. British Airways CEO, Sean Doyle, in Keynote Speech 2,437 views Oct 19, 2020 Like Dislike Share Save FinalCall.travel 302 subscribers New CEO, Sean Doyle, delivers his first keynote. I agree about service times and I dont get BAs obsession with hand running things. I really wish Sean Doyle all success in turning around this former wonderful airline after the ravages of the previous management -he worked magic with Aer Lungs and lets hope he and his team does the same for BA I think we are all with him if we can start seeing signs of some consistent improvement both in quality and attitude I wish him well!! Still waiting. address is s****[emailprotected]. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. We had a connecting flight to Newcastle with a long wait at LHR. The British Airways management team includes Sean Doyle (CEO British Airways), Mark Loch (Chief Product Officer), and Rebecca Napier (Executive Director Board of Directors) . This year will be a test. LONDON Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. So I would like these issues resolved that would make my life a lot easier. Again its down to poor IT. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. You definitely wont go hungry from the meals I had though if you think you may want a snack take something with you as the Club Kitchen runs out almost immediately they put it out! The online service isnt working. Vialog, VP Marketing and Cloud Cost Strategy at RightScale The website has more glitches than a really bad sci fi movie. Recent years have seen my patience and loyalty to BA severly tested. Sean says they are recruiting more staff but for me, this misses the issue. There have been so many bottoms in the ceo seat in recent years that nobody knows the definition of quality any more. I had to stop reading because there is so much. Sean Doyle's personal email address is se****e@gmail.com What is Sean Doyle's business email address? He served as non-exec Board member at Topbonus Ltd, AB Holidays and IZair and started his career at Boston Consulting Group (BCG). Southwest just got a one-two punch for its holiday misdeeds. Baggage tracing has been talked about for a long time. Id love to support our National Carrier but not until they up their game and become competitive too. Emails were not answered and I only managed to change the flights by getting through on the chat. However with these aircraft now back in the British Airways active fleet for the foreseeable future, we could be witnessing the final draw of light on double-decker aircraft not just for British Airways but also globally with aircraft such as the Boeing 777X and Airbus A350-1000 being the next generation. They all flew Boeing aircraft. This we have been doing for at least the last 10 years. If you missed out or didnt get offered one then it may have been because we are still not flying with a full crew compliment and in a full club cabin I have known times when there are only 2 of us trying to get pre departure service completed against a stream of WTP and WT passing through the cabin. Sean Doyle Chief Executive Officer British Airways By email only to: Seanl.Doyle@ba.com Dear Sean, This weekend GMB members working in T5 have been spat at, have told disabled customers they have to sleep in the airport, have watched as families put their babies to sleep on luggage and have been subjected to homophobic abuse. Marco has a 25 years experience in the airline industry and has been working throughout Europe in Amsterdam, Zurich, Paris, Rome and Madrid. I hope that in the coming months youll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers. I cant see them ever being premium again and will only fly with them if their prices arent premium. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years. Agree with everything you say Michelle (and others). There is no element of luxury or premium to most of the meals. Lorem ipsum dolor sit, amet consectetur adipisicing elit. I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. This week Im off to Caribbean, choice of Virgin or BA, Virgin slightly more expensive but have chosen them as has always been a better experience re food & service. John was previously Group CIO for Rolls-Royce and has over 30 years IT experience performing roles throughout the IT lifecycle across several industries. In spite of all of this, yes it still has to do much better. He started at KLM in 1995 and carried a number of positions in Sales & Marketing, Alliances and M&A. Sean Doyle, Chief Executive & Chairman, British Airways (Image Credit: British Airways) Welcome to London Air Travel's Monday Briefing for the week beginning 31 January 2022. Sorry, but BA is a national embarrassment in my eyes and possibly beyond redemption. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. Other executives include Rebecca Napier, CFO, Executive Director & Board Director; Calum Laming, Chief Customer Officer and 5 others. They HAD improved the catering. Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 Seanl.Doyle@ba.com This contact was published on November 27, 2014 and updated on March 9, 2023. Its haphazard, inconsistent and erratic. Lynne is a non-executive director of Ofgem, the UK energy regulator. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. Plus, we have insightful letters, insider tips, and more. Arrived in Vancouver on Saturday 1 day and 3 hours late .on arrival told passengers luggage had not been loaded . Alnylam Pharmaceuticals, Director, Upstream Business Development at NextEra Energy Resources There is no element of luxury or premium to most of the meals. personal & work email addresses, as No credit card required. Connectingwith key decision-makers? Register HERE General Chat This forum is for general topics and chat type threads. And so do my family. Last November we flew back from Barbados on a new 777 with Club suites, which were great, let down by the fact that there was no Champagne available. She graduated from Fundao Getlio Vargas in Business management. I dont think I have ever seen so many replies to an article on here !! Green Lemon Company, founder of Vialog, fixing fake and broken review systems with video dialogue Our Chairman & CEO, Sean Doyle, . Just got back from Switzerland. We also know they removed the ability to cancel an Avios booking online, before the pandemic, a real bug bearer for most of us. Theyll take a while but they do get back to you eventually. In fact no choice of main as we were seat 15 theyd run out of one option already. She previously worked at GSK Plc for over four years in a variety of senior roles and more recently as Senior Vice President, Legal Head Group Transformation and Separation. Getting them to that level is another matter. Their in flight staff are amazing. FGE, Associate Director, Global Field Excellence at Alnylam Pharmaceuticals Id like to say before I give my take on the announcements that I am the highest status you can earn on BA as a Gold Guest List. We recently received welcome news from the UK Government giving us clearance for take-off once more from today. Not enough meals heated up outbound and completely ran out of all meals and drinks glasses by row 10 on the return leg.disgraceful, they knew how many seats theyd sold, its not difficult to work out the food needed. J us frankly atrocious. at Service was above recent standards and when my desert choice was unavailable I was offered a choice of F deserts which was a nice touch Bottom line when my hold status goes Ill be looking at AA and DL for my US flights and buying on price so I doubt Ill be flying BA as much in future. There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. Why are travel refunds taking so long now? To get your password contact the press office: press.office@ba.com . Up to 5 Here's more information about the Elliott Responsiveness Ratings. They are still hiding behind the covid nonsense an an excuse not to provide a full service. First was great, we felt valued but as there are so many new Club Suites we felt just a number, same level of service as if we were in Economy. Do I have to pay this service bill? Cairo in BA business is a five hour flight in an economy seat with no inflight entertainment and a small meal. We know youve enjoyed the table ordering service we began to offer in our lounges during the pandemic, and so were continuing with this initiative. Adam worked in Operations and Airport Customer Services at BA before moving to Commercial, he was part of the team that started ba.com and held several other key positions including Head of Call Centres, Head of UK Leisure Sales and Head of Revenue Management. No credit card required. SEAN DOYLE, BRITISH AIRWAYS' CHAIRMAN AND CEO . We have rightly waited patiently over the past few months to ensure that the heroic efforts of the nation in protecting the NHS and public health have not been in vain. BA really needs to up its game if it is jot going to lose its loyal customers. I have 12 vouchers which have been unable to spend as cant get through on the phone. We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved in the moment, wherever possible. Waited too long to get a passport? Now we have smiley staff who dont have a clue about premium products and service. Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. well as phone numbers accurately with Ive been banned by Uber, but I can still drive for them! National carrier! 2.5K for 2. Although I have serious doubts about his abiiities to return BA to a true premium service given where hes starting from, I wish him good luck and will watch with interest from the safety of an alternative airline. I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. Unlike any other airline in Europe it has a very effective domestic long haul competitor on all its most important routes and unlike the Middle East carriers, it has to make money and receives no covert support for its Government/owners. Its the only place they seem to respond. Im not paying a premium for a seat I may not get! I flew with KLM to Munich via AMS in business for a social trip at the end of last year and it just felt different. As of 2023, Sean Doyle's net worth can be between 10-15 million USD. Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. But it just seems that everything has taken such a battering over recent years that it will be impossible to come back from it and to regain that premium label that the airline wants to achieve again. Tctico Group S.A.S. He also held positions of Chairman of British Airways Holidays, board member of City Flyer and a board member of Avios Group Ltd. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. I am feeling very let down and disillusioned by this experience today. Sarah graduated from Newcastle University with a BA(Hons) in History. I have an Itag on my case and could see it was just the other side of the wall about 10 feet from me. They run the spectrum, from codeshare problems to involuntary downgrades. Non-executive director and Chair of Audit Committee, Land Securities Group PLC. Had lots of excuses, poor justifications and promises of improvements. See destinations by lowest price per month from London. . Clearly they were promoting a new seat that many would not experience depending on their route. My Whirlpool stove is defective again. I would not like to see a price rise in tickets to get free seat selection in Club. The BA crew were amazing: efficient but also kind in how they dealt with this. I like the cocktails on board too but Id like to see them changed more frequently. Plus, it's the end of the semester and we're throwing a party! British Airways employs 26,623 employees. On departure 3 of the 4 toilets were not working and we were not allowed to use the unused first class toilet because first class was being used as a crew rest area. I believe that it will and we can be proud of our National airline again. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! So kow to the actual flights outward was OK not what you would call a premium inflight service as this article rightly illustrates, food was acceptable but the one tray approach smacks TV dinner and nothing more. Just flew back overnight from Nairobi and can honestly say it was one of the worst BA experiences ever. First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes. Sean Doyle (businessman) Sean Doyle is an Irish businessman, and the chairman and CEO of British Airways . We recently took a 4 hour delayed flight in Club to Nairobi. However, now that the UK government has announced the removal of all restrictions on travel it is time for British Airways to once again look to the future and rebuild the airlines image. Making remote or global hires? # Food. No choice in what is provided except that it is gluten free. The 3 primary leaders of cabin crew department each need to go if this Make BA A Better Place (for customers and crew) stands a hope. If there are any positives to come from the past year, one of them is our ability to innovate. Ive just checked flights to BNA in May 6k for 2 return in Club. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. Adam joined Avios in October 2018 as Chief Commercial Officer. This is always noted on my bookings. Wow! However, totally agree about the wine selection being spot on! We hope that as we start to welcome back many of you on board youll see just how much we have missed you all. It has received nothing like the level of financial and non financial Covid support of any other airline in Europe. For me the one aspect missing from this list is the urgent need to retrain their staff. Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. As a result we might all be forced to desert to their competitors sooner rather than later, although it would be such a shame not to redeem all those Avios, companion E tickets, and the various vouchers of which we all now posses so many????? Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. Fly from LGW to SJO direct ? HOWEVER, it is the INTANGIBLE resource that cannot be copied or replicated easily: their PEOPLE- and BA have done an amazing job at destroying this unmatchable element of what BA SHOULD be about. Id like them to go even further and automate even further if possible! Please speak up loud and clear. Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. Items 2 and 3 are things they have been already doing for a long time. Living in South East Asia for the last two years, being forced to phone you or use Twitter feels so backwards. My thoughts from our recent Club World experience. Breakfast which I didnt hve was chicken omlette or some kind of quiche. This meant you normally got the experienced crew in first and club.

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